To Schedule a Phone Call:
1.On the Diary screen or the Deskflow Toolbar, click Phone Call icon, 
. The Task Editor dialog box appears.
2.Click the Add / Remove Participant(s) icon to add Deskflow Users.
3.Select Deskflow Users required to attend the Phone call
4.Click the Add Link to Contact(s) icon
5.Select external contacts/people to attend the Phone call
6.Enter a Subject.
7.Type Details.
8.Select a Start Date and Time
9.Select an End Date and Time
10.Set Alarm On.
11.Click Save and Exit.
To Perform an Action on a Phone Call item:
1.Right-click the Phone Call item
2.Select one of these options:
•Change Start Date
•View Status
•View Details
•View Thread
•Confirm
•Pause
•Start
•Complete For Me (if a task is assigned to multiple Users, only complete it for yourself).
•Delete For Me (if a task is assigned to multiple Users, only delete it for yourself).
•Open MCR (Marketing Call Report)
To Complete a Phone Call:
1.From the Diary screen, right click on the Phone call. A pop-up list appears.
2.From the pop-up list, select Complete For Me.
3.Type the details.
4.Click the Create New Activity History check box.
5.Click OK.
6.Enter Activity History notes.
7.Click OK.
NOTE: You can create a follow-up task, appointment, or phone call that will show a thread to this task. The follow-up task will have a line added in the Details of the follow-up task that says, Task as a result of "subject of the completed task". When viewing the thread of the follow-up task, appointment or phone call, the originating task will be listed in the thread.