Outlook Email Problems

1.Problem: Outlook does not save a copy of outbound email in the Deskflow database

Explanation: Deskflow must be configured correctly in both the Deskflow Administrator and in Deskflow on your workstation.

Solution:

In the Deskflow Administrator utility:

Enable Outlook as the email package to use with Deskflow.

In Deskflow:

•Click Edit > E-Mail Options

•Select the option: Automatically archive outbound email in Deskflow

•Select the option: Add current company to Activity History

•Click OK

2.Problem: Outlook does not link to Deskflow

Explanation: Deskflow must be configured in the Deskflow Administrator to launch Outlook automatically on Deskflow startup.

Solution: In the Deskflow Administrator utility:

•Click System Config

•Click Outlook Synch and Email Settings

•Check the Use Outlook Synchronization option

•Optionally check the Use Exchange Server option

•Check the Use Outlook as Email Client option

•Optionally check the Prompt for archive each email on send option

•Check the Connect to Outlook (if running) on DFE startup option

•Check the Run Outlook on DFE startup option