Customer Relationship Management with Deskflow

Customer Relationship Management (CRM) tools are useful for interacting with clients, contacts, sources and candidates. There are several different approaches to CRM as detailed in Wikipedia at http://en.wikipedia.org/wiki/Customer_relationship_management. These are:

•Operational CRM

•Analytical CRM

•Campaign Management

•Collaborative CRM

•Simple CRM

•Social CRM

These approaches, and how Deskflow can be used to facilitate them, are described in the topics below.